Terms and Conditions

1. About us

Cozy Chapters is operated by [FULL LEGAL NAME OF BUSINESS OR SOLE TRADER], trading as Cozy Chapters.

Business address: [BUSINESS ADDRESS, UNITED KINGDOM]
Customer support email: [EMAIL ADDRESS]
Company registration number: [IF APPLICABLE]

These terms apply to purchases made through [WEBSITE ADDRESS]. Our store is hosted on Shopify, which provides the ecommerce platform we use to sell our products.

We currently accept orders for delivery to [CONFIRMED US DELIVERY AREA, INCLUDING ANY EXCLUSIONS].

2. Product information

We aim to describe our products accurately, including their features, dimensions, materials and included accessories.

Product colours may appear slightly different depending on your screen. Lifestyle photographs may include styling items that are not included with your purchase. Please check the product description for what is supplied.

Nothing in this section limits your rights if an item is faulty, materially different from its description or otherwise does not meet applicable legal requirements.

3. Placing an order

Please check your chosen products, quantities, delivery address and contact details before submitting your order.

After checkout, we will send an email acknowledging your order. This acknowledgement does not itself constitute acceptance. Your order is accepted when we send a dispatch confirmation for the relevant items.

If we cannot fulfil an order—for example, because an item is unavailable or there is a material pricing error—we will contact you. We will not substitute a different product or charge a higher price without your agreement. Any payment taken for an order we decline will be refunded.

4. Prices and payment

Prices are displayed in [CONFIRMED CHECKOUT CURRENCY]. Applicable taxes and shipping charges will be shown at checkout before you complete your purchase.

Payment methods available for your order are displayed at checkout. By placing an order, you confirm that you are authorised to use the payment method provided.

Price changes do not retrospectively change the agreed price of an accepted order. Promotions are subject to the conditions stated with each offer.

5. Shipping and fulfilment

We work with third-party fulfilment partners to prepare and ship orders. Items may arrive in separate packages.

Available delivery locations, processing times, shipping charges and estimated delivery times are explained in our [LINK TO SHIPPING POLICY] and any information provided at checkout.

Delivery estimates are not a waiver of your rights. If we cannot ship within the promised timeframe, we will notify you and provide any cancellation, consent-to-delay or refund options required by applicable law.

If your order appears lost, arrives damaged or contains the wrong item, contact us at [SUPPORT EMAIL]. We will investigate and arrange an appropriate resolution. You do not need to negotiate directly with our supplier.

6. Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order.

Because fulfilment may begin shortly after an order is placed, we cannot guarantee that we can stop shipment or change an address. If an order has already shipped, our Return and Refund Policy and any applicable statutory rights will apply.

This does not limit cancellation rights provided by law.

7. Returns, refunds and faulty items

Our [LINK TO RETURN AND REFUND POLICY] explains our change-of-mind return arrangements, including the return window, eligibility conditions, shipping costs and refund process.

If an item is faulty, damaged, incorrect or materially different from its description, contact [SUPPORT EMAIL] with your order number and details of the problem. We may request photographs where reasonably helpful.

Please contact us for the appropriate return instructions before sending an item back. A parcel’s sender address may not be the correct return address.

Our policies do not exclude or reduce rights or remedies available under applicable consumer law.

8. Safe use of products

Follow the product’s supplied instructions, care guidance, age restrictions and safety warnings.

For electrical products, use the specified power supply and compatible accessories. Stop using a product if it appears damaged or unsafe and contact us for assistance.

Products must not be used for purposes inconsistent with their instructions. This does not exclude our responsibility for defective products or other liability imposed by law.

9. Reviews and submitted content

If you submit a product review or other content, it should reflect your genuine experience and must not be unlawful, misleading or infringe another person’s rights.

You retain ownership of your content. By submitting a review for publication, you give us permission to display it in connection with our store and the relevant product.

We may moderate content containing spam, personal information, abusive material or unrelated content. We will not change a review’s meaning or suppress a genuine review solely because it is negative.

10. Website content

Website content belongs to Cozy Chapters or is used with permission from its owners. Product brands and other third-party trademarks remain the property of their respective owners.

You may use the website for personal shopping and information. You must not copy or commercially reuse protected content without the relevant owner’s permission, except where permitted by law.

11. Privacy

Our [LINK TO PRIVACY POLICY] explains how we collect, use and share personal information, including information needed to process payments, fulfil orders and provide support.

12. Liability and your legal rights

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or applicable statutory product and consumer protections.

Our use of fulfilment partners does not remove our responsibilities to you as the seller.

Any limitations permitted by applicable law must be interpreted consistently with your mandatory consumer rights.

13. Complaints and disputes

If you have a complaint, contact [SUPPORT EMAIL], including your order number where relevant. We will investigate and try to resolve the matter fairly.

Nothing in these terms prevents you from exercising rights available under applicable law, contacting a consumer protection authority or bringing a claim in a court with jurisdiction.

14. Changes to these terms

We may update these terms from time to time. The updated version will show a revised date.

Changes apply to future orders. Orders already placed remain subject to the terms applicable when they were placed, except where a change is required by law.

15. Contact

For questions about these terms or an order, contact:

Cozy Chapters
Operated by: [LEGAL NAME]
Email: [SUPPORT EMAIL]
Business address: [BUSINESS ADDRESS]